Client Experience Banker

Bank of America; New Jersey; On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

Bank of America in New Jersey is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build relationships to meet clients' financial needs while following established processes and regulatory guidelines.

The role requires strong communication, problem-solving skills, and the ability to work weekends or extended hours at multiple NJ financial centers.

Qualifications

• Energetic self-starter with strong work ethic and results focus.
• Confident in identifying solutions for client needs and cross-selling.
• Willing to work weekends/extended hours at NJ locations as required.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service banking.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows processes and complies with laws and regulations.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and cash responsibilities.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Client Management

Communication

Time Management

Education

High School Diploma / GED

Bachelor's Degree or Associate’s Degree in relevant field

Job description

Bank of America in New Jersey is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build relationships to meet clients' financial needs while following established processes and regulatory guidelines.

The role requires strong communication, problem-solving skills, and the ability to work weekends or extended hours at multiple NJ financial centers.