Client Experience Banker

JPMorganChase; San Bernardino (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase is seeking an Associate Banker to represent our brand with hospitality, using banking solutions and fintech to serve clients. You will build trusted relationships by sharing product knowledge and solutions, helping clients meet their financial goals from the branch.

You will greet clients, open new accounts, and assist with day-to-day banking using Chase Mobile App and ATMs, while ensuring compliance and excellent service in a fast-paced environment.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• Reading and speaking in both English and Spanish is required for this role.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Bilingual English/Spanish

Relationship building

Communication

Learn products quickly

Team collaboration

Customer focus

Reading and speaking English & Spanish

Education

High school diploma or GED

Job description

JPMorganChase is seeking an Associate Banker to represent our brand with hospitality, using banking solutions and fintech to serve clients. You will build trusted relationships by sharing product knowledge and solutions, helping clients meet their financial goals from the branch.

You will greet clients, open new accounts, and assist with day-to-day banking using Chase Mobile App and ATMs, while ensuring compliance and excellent service in a fast-paced environment.