Client Experience Banker

National Black MBA Association; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in New Bern, NC is seeking a client-focused teller to engage customers in the lobby and assist with transactions using self-service options.

You will process cash transactions, develop knowledge of financial needs, and connect clients to suitable solutions, while adhering to policies and regulatory requirements.

Join a culture that values service, collaboration, and career development, with opportunities across the branch network.

Qualifications

• Enthusiastic, self-starter with a strong work ethic and client focus.
• Ability to build relationships and collaborate with teammates.
• Strong communication and comfort engaging all clients.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Time Management

Sales Orientation

Education

High School Diploma / GED

Job description

Bank of America in New Bern, NC is seeking a client-focused teller to engage customers in the lobby and assist with transactions using self-service options.

You will process cash transactions, develop knowledge of financial needs, and connect clients to suitable solutions, while adhering to policies and regulatory requirements.

Join a culture that values service, collaboration, and career development, with opportunities across the branch network.