Relationship Banker: Drive Client Solutions & Growth

Bank of America; North Carolina; On-site; USD 35,000 - 52,000; Full time

Job summary

Bank of America in North Carolina is seeking a client-focused Bank Teller to educate and assist customers with transactions using self-service options (ATM, online, mobile). You will accurately process cash transactions and engage clients to understand their financial priorities.

The role emphasizes relationship building, adherence to laws and bank guidelines, and collaboration with specialists in lending, investments, and small business. Weekend and extended hours may be required.

Qualifications

• Enthusiastic self-starter with strong work ethic and client focus.
• Effective collaboration and relationship-building abilities.
• Clear communication and confident client engagement.
• Ability to learn new information and technology platforms.
• Strong problem-solving and decision-making skills within regulatory guidelines.
• Willingness to work weekends or extended hours as needed.
• Experience or ability to educate clients on self-service banking tools.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to understand clients’ financial needs.
• Follow processes and guidelines in daily activities to comply with laws.
• Partner with experts in lending, investments, and small business when appropriate.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Time Management

Team Collaboration

Education

High School Diploma or GED

Bachelor’s or business-related Associate’s Degree

Job description

Bank of America in North Carolina is seeking a client-focused Bank Teller to educate and assist customers with transactions using self-service options (ATM, online, mobile). You will accurately process cash transactions and engage clients to understand their financial priorities.

The role emphasizes relationship building, adherence to laws and bank guidelines, and collaboration with specialists in lending, investments, and small business. Weekend and extended hours may be required.