Client Experience Banker

Bank of America; Homer Glen (IL); On-site; USD 71,635,000 - 77,146,000; Full time

Job summary

Bank of America is seeking a customer-focused team member to engage clients in the lobby and assist with transactions through self-service channels. The role emphasizes building relationships, understanding client needs, and connecting clients to suitable financial solutions.

You will learn to conduct transactions, educate clients on self-service tools, and contribute to a high-quality client experience while supporting daily center operations and cash handling.

Qualifications

• Must have strong customer focus and relationship-building abilities.
• Demonstrates effective communication and problem-solving skills.
• Experience with account management, pipeline management, and client solutions advisory is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer focus

Relationship building

Oral communication

Problem solving

Account management

Business acumen

Adaptability

Client management

Pipeline management

Prospecting

Referral identification

Referral management

Education

Bachelor's or Associate degree

Job description

Bank of America is seeking a customer-focused team member to engage clients in the lobby and assist with transactions through self-service channels. The role emphasizes building relationships, understanding client needs, and connecting clients to suitable financial solutions.

You will learn to conduct transactions, educate clients on self-service tools, and contribute to a high-quality client experience while supporting daily center operations and cash handling.