Client-Focused Banking Associate

JPMorgan Chase & Co.; Kingman (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships at the branch. You will assist with account openings, servicing, and guiding clients to technology solutions to meet their financial goals.

You will operate in a welcoming environment, handling inquiries with empathy, and collaborating with the branch team to ensure a seamless client experience across channels.

Qualifications

• Must have strong client service skills and hospitality mindset.
• Ability to build trusted relationships with clients.
• Clear, polite communication and active listening.
• Proven problem-solving with attention to detail.
• Collaborative teamwork to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients entering the branch and managing lobby flow.
• Provide account servicing, maintenance, and new account openings in compliance with policies.
• Educate clients on day-to-day banking and self-service tools (mobile app, online banking, ATMs).
• Build meaningful relationships through listening, empathy, and thoughtful product recommendations.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships at the branch. You will assist with account openings, servicing, and guiding clients to technology solutions to meet their financial goals.

You will operate in a welcoming environment, handling inquiries with empathy, and collaborating with the branch team to ensure a seamless client experience across channels.