Client Experience Banker

Bank of America; Fairview (NJ); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in New Jersey (Fairview) seeks a client-focused associate to educate customers and process transactions via self-service resources (ATM, online, mobile). You will build relationships, handle cash, and guide clients toward solutions that meet their financial goals.

This role emphasizes risk culture, regulatory compliance, and delivering a superior client experience. Weekend/extended hours may be required across a network of centers.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Identifies solutions for new and existing clients based on their needs.
• Communicates effectively and confidently with all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on performing simple banking transactions via self-service channels.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
• Efficiently manages time and capacity.
• Willing to work weekends/extended hours across multiple centers when needed.
• Experience in financial services and knowledge of the industry is a plus.
• 1 year of salary plus incentive sales experience with individual goals.
• 6 months of cash handling experience.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Business Acumen

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree

Business-related Associate’s Degree

Job description

Bank of America in New Jersey (Fairview) seeks a client-focused associate to educate customers and process transactions via self-service resources (ATM, online, mobile). You will build relationships, handle cash, and guide clients toward solutions that meet their financial goals.

This role emphasizes risk culture, regulatory compliance, and delivering a superior client experience. Weekend/extended hours may be required across a network of centers.