Relationship Banker — Clients, Solutions & Growth

Bank of America; Allentown (Lehigh County); On-site; USD 32,000 - 45,000; Full time

Job summary

Bank of America in the United States seeks a client-facing associate to educate clients and assist with transactions using self-service resources such as mobile, online banking, or ATM. You will process cash and deposits and build relationships that align with clients' financial goals.

You will follow bank policies and regulatory requirements while delivering an exceptional client experience; weekend or extended hours may be required as needed.

Qualifications

• Experience in financial services or customer-facing roles desirable.
• Strong communication and relationship-building skills.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a client-facing associate to educate clients and assist with transactions using self-service resources such as mobile, online banking, or ATM. You will process cash and deposits and build relationships that align with clients' financial goals.

You will follow bank policies and regulatory requirements while delivering an exceptional client experience; weekend or extended hours may be required as needed.