Client Experience Banker

Bank of America Corporation; Compton (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America Corporation is hiring for a role that engages clients in the lobby to educate and assist with self‑service resources such as mobile and online banking or ATM. You will accurately process cash transactions and conduct deep conversations to understand clients' financial priorities and connect them with suitable solutions.

You will build relationships to meet needs, follow processes in accordance with laws, and contribute to a high-quality client experience.

Qualifications

• Required: enthusiastic, self-starter with focus on client outcomes and strong work ethic.
• Must follow processes, comply with laws and regulations, and work weekends/extended hours.
• Desire to learn and adapt to new information and technology platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with self‑service resources (mobile, online, ATM).
• Process cash transactions accurately and efficiently for clients as needed.
• Have deep conversations to understand financial goals and connect clients to solutions.
• Build relationships to meet financial needs and drive the client experience.
• Follow established processes to act in the best interest of clients and the bank.
• Manage center traffic, appointments, and outbound calls effectively.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree

Business-related Associate's Degree

Job description

Bank of America Corporation is hiring for a role that engages clients in the lobby to educate and assist with self‑service resources such as mobile and online banking or ATM. You will accurately process cash transactions and conduct deep conversations to understand clients' financial priorities and connect them with suitable solutions.

You will build relationships to meet needs, follow processes in accordance with laws, and contribute to a high-quality client experience.