Client Experience Banker

Bank of America Corporation; Ellenton (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Bank of America Corporation seeks a frontline professional to engage clients in the lobby, educate on self-service banking, and process cash transactions with accuracy. You will build relationships to meet client financial needs and connect them with solutions that support their goals.

The role requires strong communication, adaptability, and the ability to work weekends. You will follow established guidelines to ensure compliance and excellent client experience.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Confident in identifying solutions for clients based on needs and educate on self-service banking.
• Following established processes and regulations to serve clients and the bank.
• Ability to learn new information and adapt to technology platforms, and willingness to work weekends or extended hours.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Develop in-depth client knowledge to connect to appropriate financial solutions.
• Build relationships with clients to meet financial needs and drive client experience.
• Follow bank guidelines and laws in daily activities and manage cash responsibilities.

Skills

Adaptability

Business Acumen

Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Sales Pipeline

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation seeks a frontline professional to engage clients in the lobby, educate on self-service banking, and process cash transactions with accuracy. You will build relationships to meet client financial needs and connect them with solutions that support their goals.

The role requires strong communication, adaptability, and the ability to work weekends. You will follow established guidelines to ensure compliance and excellent client experience.