Client Experience Banker

Bank of America; Dover (NH); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Bank of America is seeking a customer-focused team member to educate clients in the lobby and assist with transactions through self-service channels such as mobile and online banking or ATM.

You will process cash transactions, engage clients in meaningful conversations about their financial goals, and connect them to appropriate solutions. This role requires strong communication, problem-solving, and a commitment to compliance and client care.

Competenze

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and builds strong relationships.
• Delivers experiences that improve clients' financial lives and educates on self-service tools.

Mansioni

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank, in compliance with laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls; drives client experience.

Conoscenze

Self-motivated

Relationship-building

Effective communication

Adaptability

Customer-focused

Time management

Attention to detail

Formazione

High School Diploma

Bachelor's Degree or Associate's Degree in business or related field

Descrizione del lavoro

Bank of America is seeking a customer-focused team member to educate clients in the lobby and assist with transactions through self-service channels such as mobile and online banking or ATM.

You will process cash transactions, engage clients in meaningful conversations about their financial goals, and connect them to appropriate solutions. This role requires strong communication, problem-solving, and a commitment to compliance and client care.