Client Experience Associate - Banking & Loyalty Builder

PNC; Framingham (MA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC in Framingham, MA is seeking a Full Time Client Experience Associate to deliver exceptional service at our in-office branch. You will engage customers, identify banking opportunities, and guide them toward the right solutions using available tools. No degree required; the role emphasizes customer focus, risk awareness, and teamwork.

The position offers incentives and a comprehensive benefits package. Join a company that values inclusion and provides growth opportunities while helping

Qualifications

• No degree required; related experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty. Educates customers on alternatives and refers as appropriate.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products to meet needs using technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.
• Supports customer loyalty and increases wallet share through differentiated experiences.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Framingham, MA is seeking a Full Time Client Experience Associate to deliver exceptional service at our in-office branch. You will engage customers, identify banking opportunities, and guide them toward the right solutions using available tools. No degree required; the role emphasizes customer focus, risk awareness, and teamwork.

The position offers incentives and a comprehensive benefits package. Join a company that values inclusion and provides growth opportunities while helping