Client Experience Advocate — Vet Front Desk Pro

River Oaks Animal Hospital; Myrtle Beach (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

IRA with Employer Matching

Paid Time Off

Paid Holiday Time

Continuing Education Stipend

Uniforms Provided

Health Insurance

Employee Discounts

Community Service Incentives

Employee Assistance Program

Monthly Bonus Program

Job summary

River Oaks Animal Hospital in Myrtle Beach, SC is seeking a Client Advocate to join our front desk team. You will be the primary point of contact for clients, greet them, and ensure a warm, welcoming experience for their pets.

We value a team with work-life balance and a positive, caring culture. Our practice emphasizes WOW customer service and a family spirit, offering engaging team activities and a supportive environment.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 1 year of experience in customer service.
• Experience in veterinary practice preferred.
• Ability to learn standard industry terminology and pet care products.
• Strong interpersonal and communication skills.
• Team player who can work independently to meet deadlines.

Responsibilities

• Create an exceptional experience for clients and their pets.
• Collaborate with clinical, remote and doctor teams to ensure daily efficiency.
• Greet clients and escort them to exam rooms.
• Serve as the primary point of contact for clients during visits.
• Offer refreshments to keep clients comfortable.
• Keep clients updated on their pet's status.
• Accurately update client records at check-in/check-out.
• Handle payment processing at the end of visits.
• Show attentiveness and compassion in various emotional states.

Skills

Customer service

Interpersonal communication

Teamwork

Written communication

Time management

Education

High School Diploma or equivalent

Job description

River Oaks Animal Hospital in Myrtle Beach, SC is seeking a Client Advocate to join our front desk team. You will be the primary point of contact for clients, greet them, and ensure a warm, welcoming experience for their pets.

We value a team with work-life balance and a positive, caring culture. Our practice emphasizes WOW customer service and a family spirit, offering engaging team activities and a supportive environment.