Client Advocate

River Oaks Animal Hospital; Myrtle Beach (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

IRA with Employer Matching

Paid Time Off

Paid Holiday Time

Continuing Education Stipend

Uniforms Provided

Health Insurance

Employee Discounts

Community Service Incentives

Employee Assistance Program

Monthly Bonus Program

Job summary

River Oaks Animal Hospital in Myrtle Beach, SC is seeking a Client Advocate to join our front desk team. You will be the primary point of contact for clients, greet them, and ensure a warm, welcoming experience for their pets.

We value a team with work-life balance and a positive, caring culture. Our practice emphasizes WOW customer service and a family spirit, offering engaging team activities and a supportive environment.

Qualifications

• Minimum of high school diploma or equivalent.
• At least 1 year of experience in customer service.
• Experience in veterinary practice preferred.
• Ability to learn standard industry terminology and pet care products.
• Strong interpersonal and communication skills.
• Team player who can work independently to meet deadlines.

Responsibilities

• Create an exceptional experience for clients and their pets.
• Collaborate with clinical, remote and doctor teams to ensure daily efficiency.
• Greet clients and escort them to exam rooms.
• Serve as the primary point of contact for clients during visits.
• Offer refreshments to keep clients comfortable.
• Keep clients updated on their pet's status.
• Accurately update client records at check-in/check-out.
• Handle payment processing at the end of visits.
• Show attentiveness and compassion in various emotional states.

Skills

Customer service

Interpersonal communication

Teamwork

Written communication

Time management

Education

High School Diploma or equivalent

Job description

Position Overview

We are seeking a Client Advocate to add to our already phenomenal front desk team. Are you passionate about providing exceptional client experiences? Are you inspired by the opportunity to be the primary point person for your clients throughout their visit? Our ideal client advocate loves to build relationships with our clients to ensure that they have an experience not just a "trip to the vets". River Oaks Animal Hospital is a rapidly growing clinic located in the Carolina Forest area of Myrtle Beach. If you enjoy practicing top quality medicine in an environment focused on a family spirit, then we are the place for you. Our management team focuses on a work-life balance with a goal to make our team happy, because a happy team creates an amazing work environment. We work hard but play hard too! Our team enjoys quarterly outings such as Top Golf, Wine and Design, Escape Room, and surprise shopping sprees!

Location

Our practice is located in Myrtle Beach, SC, which means you will be surrounded by blue skies, sunshine, white sandy beaches, and the ocean!

Practice Overview

River Oaks Animal Hospital is a privately-owned small animal practice that opened in 2014. We believe in delivering WOW through our customer service, which means we put an emphasis on making a difference with each interaction we have in the hopes of changing one person’s day for the better. Leading with a servant’s heart is at the core of everything we do, so we focus on creating a positive experience for all of our staff and clients. When it comes to the care we provide, we can do it all. We are equipped to handle anything that comes our way from a regular health check-up to emergency services too. We do all of this while making sure to have a lot of fun too!

What You’ll Be Working On

• Creating an experience for our clients and their pets
• Collaboration with the clinical team, remote team, and doctors to ensure efficiency throughout the day.
• Greet clients and escort them to the appropriate exam room for their visit
• Provide exceptional care for clients assigned to you acting as the primary point person
• Offer refreshments and snacks to ensure clients are comfortable during their visit
• Engage and communicate with your clients keeping them updated on the status of their pet
• Update client records to ensure accuracy during check-in/check-out for their visits
• Responsible for payment processing at the end of the visit
• Exhibit attentiveness and compassion while working with clients in various emotional states

Qualifications

• Highly motivated, with a passion for animals and providing great customer service
• Minimum of High School Diploma or equivalent required
• At least one year of experience in customer service role required.
• At least one year of experience in veterinary practice preferred
• Working knowledge of standard industry terminology and pet care products
• Flexible schedule.
• Demonstrated commitment to ethics and integrity
• Strong interpersonal, written, and verbal communication skills
• Team player with the ability to work independently to meet deadlines and objectives
• Strong organization, time management, and attention to detail

What’s In It For You

• Comprehensive benefits package including:
• Competitive wages
• IRA with Employer Matching
• Paid Time Off
• Paid Holiday Time
• Continuing Education Stipend
• Uniforms Provided
• Health Insurance
• Employee Discounts
• Community Service Incentives
• Employee Assistant Program
• Monthly Bonus Program
• and more ...

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Types: Full-time