Client Experience Advocate – Payroll & HR Solutions

Kaizen Lab Inc.; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Partial company-paid medical & dental

401(k) Safe Harbor with company match

Life, short-term and long-term insured

Discretionary paid time off

Health Savings Accounts / Flexible FS

Job summary

Kaizen Lab Inc. in Charlotte, NC is seeking a Client Advocate to join our rapidly growing team.

As a member of our Client Experience Team, you will help Payentry provide excellent service, training, and results to our clients. You will engage with clients, learn our system functionality, and showcase product features to ensure a positive experience across payroll, time & attendance, HR, and related modules.

Qualifications

• Passion for customer service.
• High level of integrity and a positive mindset.
• Ability to challenge thinking and influence others.

Responsibilities

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client’s needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

Skills

Customer service

Integrity

Influence

Innovate

Questioning

Teamwork

Job description

Kaizen Lab Inc. in Charlotte, NC is seeking a Client Advocate to join our rapidly growing team.

As a member of our Client Experience Team, you will help Payentry provide excellent service, training, and results to our clients. You will engage with clients, learn our system functionality, and showcase product features to ensure a positive experience across payroll, time & attendance, HR, and related modules.