Client Advocate - Payroll Specialist

Kaizen Lab Inc.; Rockville, Northern (MD, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Company-paid life insurance

Disability benefits

401(k) with company match

Paid time off

Hybrid work model

Job summary

Payentry in Rockville, MD is seeking a Client Advocate to join its Client Experience Team. You will establish relationships with clients, deliver exceptional service, and learn our system functionality to support payroll, HR, and attendance features. You’ll engage clients with product features and collaborate with a strong team to ensure client success.

The role emphasizes integrity, curiosity, teamwork, and a proactive mindset to drive positive outcomes for clients and the company.

Qualifications

• A passion for customer service.
• A high level of integrity and positive attitude.
• Ability to challenge thinking and influence others.
• Aptitude to innovate and be exceptionally proactive.
• Inquisitive nature with engaging questioning.
• Commitment to teamwork.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support client's needs and requests.
• Learn and understand system functionality.
• Engage clients in product features and functionality.
• Work with a great team to support our clients.
• Utilize technology to assist with payroll, time & attendance, HR and more.

Skills

Customer service

Integrity

Critical thinking

Innovation

Curiosity

Teamwork

Job description

Do you love technology? Are you looking for a great company and a positionthat will accelerate your career? Join our Team!

We are looking for a Client Advocate to join our rapidly growing team! As a member ofour Client Experience Team, you can help Payentry provide excellent service, training, and results to our clients.

What you'll do:

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client's needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

What you bring to the table:

• A passion for customer service
• A high level of integrity always and the capacity to find something positive in everything
• The ability to challenge thinking and influence others in more productive ways
• The aptitude to innovate and be passionately exceptional
• An inquisitive nature and the skill to ask engaging questions
• A commitment to teamwork

Where you'll work:

• This is a hybrid position requiring commute to our branch in Rockville MD

Total Rewards and Growth:

• Acareer, not a jobat ourgrowing company.
• A great team environment with opportunities tovolunteer in the community!
• Anuncappedopportunityto increase your income
• Partial company-paidmedical & dental foryou and your family!
• 100% company-paidlife,short-term and long-term disability benefits.
• 401(k) Safe Harbor plan with up to a4% company match
• Health Savings Accounts and/or Flexible Spending Accounts supported withcompany contributions.
• Generousdiscretionarypaid time offthe package with immediate eligibility.

About Payentry

We offer human capital management services to employers throughout the US. Payentry, our cloud-basedSaaS platform,provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

Our mission isHelping people get the most out of their workdayandproviding the best systems and support for growing our clients' businesses.