Client Advocate - Payroll Specialist

Payentry; Rockville (MD); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Partial medical & dental for you and a

Company-paid life insurance

Short-term and long-term disability

401(k) with company match

Health Savings Accounts / Flexible SPO

Paid time off

Job summary

Payentry is seeking a Client Advocate to join our growing Client Experience Team in Rockville. You will build relationships with clients, deliver excellent service, and support requests while learning our payroll, HR, and attendance solutions.

The role emphasizes teamwork, integrity, and a proactive approach to product features and client satisfaction. This is a hybrid position requiring occasional commutes to the Rockville, MD branch.

Qualifications

• A passion for customer service.
• High level of integrity and positive attitude.
• Ability to challenge thinking and influence others.
• Aptitude to innovate and be exceptional.
• Inquisitive nature and the ability to ask engaging questions.
• Commitment to teamwork.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver exceptional customer service experience.
• Support clients' needs and requests.
• Learn and understand system functionality.
• Engage clients in product features and functionality.
• Collaborate with the team to support clients.

Skills

Customer service

Integrity

Challenge thinking

Innovation

Inquisitiveness

Teamwork

Job description

Do you love technology? Are you looking for a great company and a positionthat will accelerate your career? Join our Team!

We are looking for a Client Advocate to join our rapidly growing team! As a member ofour Client Experience Team, you can help Payentry provide excellent service, training, and results to our clients.

What you'll do:

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client's needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

What you bring to the table:

• A passion for customer service
• A high level of integrity always and the capacity to find something positive in everything
• The ability to challenge thinking and influence others in more productive ways
• The aptitude to innovate and be passionately exceptional
• An inquisitive nature and the skill to ask engaging questions
• A commitment to teamwork

Where you'll work:

• This is a hybrid position requiring commute to our branch in Rockville MD

Total Rewards and Growth:

• Acareer, not a jobat ourgrowing company.
• A great team environment with opportunities tovolunteer in the community!
• Anuncappedopportunityto increase your income
• Partial company-paidmedical & dental foryou and your family!
• 100% company-paidlife,short-term and long-term disability benefits.
• 401(k) Safe Harbor plan with up to a4% company match
• Health Savings Accounts and/or Flexible Spending Accounts supported withcompany contributions.
• Generousdiscretionarypaid time offthe package with immediate eligibility.

About Payentry

We offer human capital management services to employers throughout the US. Payentry, our cloud-basedSaaS platform,provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

Our mission isHelping people get the most out of their workdayandproviding the best systems and support for growing our clients' businesses.