Client Advocate - Payroll Specialist

Kaizen Lab Inc.; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Partial company-paid medical & dental

401(k) Safe Harbor with company match

Life, short-term and long-term insured

Discretionary paid time off

Health Savings Accounts / Flexible FS

Job summary

Kaizen Lab Inc. in Charlotte, NC is seeking a Client Advocate to join our rapidly growing team.

As a member of our Client Experience Team, you will help Payentry provide excellent service, training, and results to our clients. You will engage with clients, learn our system functionality, and showcase product features to ensure a positive experience across payroll, time & attendance, HR, and related modules.

Qualifications

• Passion for customer service.
• High level of integrity and a positive mindset.
• Ability to challenge thinking and influence others.

Responsibilities

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client’s needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

Skills

Customer service

Integrity

Influence

Innovate

Questioning

Teamwork

Job description

Do you love technology? Are you looking for a great company and a position that will accelerate your career? Join our Team!

We are looking for a Client Advocate to join our rapidly growing team! As a member of our Client Experience Team, you can help Payentry provide excellent service, training, and results to our clients.

What you’ll do:

• Establish and manage positive relationships with new and existing clients
• Deliver exceptional customer service experience
• Support client’s needs and requests
• Responsible for learning and understanding system functionality
• Engage clients in product features and functionality
• Work with a great team to support our clients!
• Utilize our technology to assist with payroll, time & attendance, HR and much more!

What you bring to the table:

• A passion for customer service
• A high level of integrity always and the capacity to find something positive in everything
• The ability to challenge thinking and influence others in more productive ways
• The aptitude to innovate and be passionately exceptional
• An inquisitive nature and the skill to ask engaging questions
• A commitment to teamwork

Where you’ll work:

• This is a hybrid position requiring commute to one of our branches in Charlotte NC, Atlanta GA, Rockville MD, or Trevose PA

Total Rewards and Growth:

• Acareer, not a job at our growing company.
• A great team environment with opportunities to volunteer in the community!
• An uncapped opportunity to increase your income
• Partial company-paid medical & dental for you and your family!
• 100% company-paid life, short-term and long-term disability benefits.
• 401(k) Safe Harbor plan with up to 4% company match
• Health Savings Accounts and/or Flexible Spending Accounts supported with company contributions.
• Generous discretionary paid time off the package with immediate eligibility.

About Payentry

We offer human capital management services to employers throughout the US. Payentry, our cloud-based SaaS platform, provides employer solutions that increase cash flow and efficiency, reduce risk, and give a competitive edge in managing and retaining high-quality employees.

Our mission is Helping people get the most out of their workday and providing the best systems and support for growing our clients' businesses. If you're ready to join us in that mission and advance your career, apply today!