Client Engagement Specialist

Hopesglobalgetaways; Tulsa (OK); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Structured onboarding

Access to training materials

Participation in reward programs

Collaborative environment

Job summary

A leading travel service provider in the United States is seeking a Client Engagement Specialist to assist clients with travel planning. This remote role involves guiding clients through research, coordinating trip details, and ensuring accurate arrangements. Ideal candidates are organized, responsive, and have excellent interpersonal communication skills. The position offers structured onboarding and opportunities for continued training in a collaborative environment.

Qualifications

• Strong interpersonal and written communication skills.
• Ability to manage details across multiple client requests efficiently.
• Comfort using web-based platforms and standard computer tools.
• Must be at least 18 years of age.
• Applicants must be authorized to work in the U.S., U.K., Mexico, Australia, or Spain.

Responsibilities

• Assist clients with gathering and reviewing travel options.
• Help coordinate reservations for accommodations and transportation.
• Provide timely responses to client questions.
• Support itinerary updates and manage changes as needed.
• Maintain accurate notes related to client interactions.
• Collaborate with team members and participate in scheduled learning sessions and workflow updates

Skills

Interpersonal communication

Written communication

Detail management

Comfort with web-based platforms

Job description

Role Overview

We are continuing to expand and are seeking individuals who enjoy working with people to join our team as Client Engagement Specialist. In this position, you will help guide clients through the travel planning process by assisting with research, coordinating trip components, and ensuring their arrangements remain accurate and up to date.

This role is ideal for individuals who are organized, responsive, and comfortable supporting clients through multiple stages of their travel preparation while working within a flexible remote structure.

Primary Duties

• Assist clients with gathering and reviewing travel options that align with their goals and preferences
• Help coordinate reservations for accommodations, transportation, and destination experiences through approved systems
• Provide timely responses to client questions and planning requests using phone and digital communication channels
• Support itinerary updates and help manage changes when adjustments are required
• Maintain accurate notes and documentation related to client interactions and booking activity
• Collaborate with team members and participate in scheduled learning sessions and workflow updates

What You Can Expect

• Structured onboarding along with continued access to training materials
• Opportunities to participate in supplier-based reward and incentive programs
• A collaborative environment with guidance available from experienced team members
• Hands-on experience supporting travelers through the coordination process

Qualifications

• Strong interpersonal and written communication skills
• Ability to manage details across multiple client requests efficiently
• Comfort using web-based platforms and standard computer tools
• Must be at least 18 years of age
• Applicants must be authorized to work in the U.S., U.K., Mexico, Australia, or Spain