Client Engagement Specialist

The Bob & Ronna Group; Frederick (MD); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Paid holidays and vacation

Health insurance options

401K with employer match

Supportive work environment

Flexible schedule

Career training and development

Job summary

The Bob & Ronna Group is expanding its in-office sales team in Maryland and Virginia, including Frederick, Ellicott City, Towson, and Chantilly. The role emphasizes building relationships, managing inquiries via calls, texts, and emails, and collaborating with the sales team to drive results.

Ideal candidates hold a Maryland and/or Virginia real estate license and excel at communication, organization, and customer service in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with the ability to multi-task.
• Tech-savvy and able to learn various computer programs and internet-based software.

Responsibilities

• Engage with incoming inquiries via calls, texts, and emails.
• Build and maintain strong relationships with customers through exceptional service.
• Manage and update CRM and sales pipeline systems.
• Connect and pair clients with the right Outside Sales Agent for their needs.
• Maintain relationships and engage with past clients.
• Collaborate with the sales team to enhance strategies and achieve collective goals.

Skills

Verbal communication

Written communication

Organizational skills

Customer-focused mindset

Tech savvy

Education

Maryland/Virginia Real Estate License

Tools

CRM software

Job description

Position Details

Ready to thrive in a fast-paced, high-energy real estate environment? We're expanding our team in the following convenient locations: Ellicott City, Frederick, and Towson (MD), and Chantilly (VA)—and looking for driven professionals who know how to connect, convert, and collaborate.

This is not a call center—we engage directly with real people, building meaningful relationships!

Full-Time Career Opportunity

In-Office Position

Evening And Weekend Availability Required

MUST HAVE A VALID MARYLAND AND/OR VIRGINIA REAL ESTATE LICENSE

Responsibilities

• Engage with incoming inquiries via calls, texts, and emails
• Build and maintain strong relationships with customers through exceptional service
• Manage and update CRM and sales pipeline systems
• Connect and pair clients with the right Outside Sales Agent for their needs
• Maintain relationships and engage with past clients
• Collaborate with the sales team to enhance strategies and achieve collective goals

What We Look For

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Customer-focused mindset with the ability to multi-task
• Tech-savvy and able to learn various computer programs and internet-based software

Competitive Salary + Bonus Opportunities

• Paid Holidays & Vacation
• Health Insurance Benefit Options
• 401K with Employer Match
• Supportive & Inclusive Work Environment
• Flexible Schedule
• Ongoing Career Training & Development

Something To Think About...

If you love the real estate industry but want a more set schedule, Client Engagement could be the perfect career path for you—where your strengths in communication, relationship-building, and organization can truly shine