Client Services Operations Manager (client engagement)

Brown & Brown; Town of Florida (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Brown & Brown is seeking a Client Engagement Operations Manager to support the Client Engagement organization by aligning with Client Services leadership and cross-functional partners to improve efficiencies and ensure adherence to best practices. The role includes managing brokerage RFP processes and coordinating large internal and client-facing projects for revenue growth.

The CEOM will monitor tasks, field inquiries, and maintain detailed project plans while fostering strong carrier/vendor

Qualifications

• Supports Client Engagement organization by working with Client Services leadership and internal business partners to improve efficiencies and adherence to best practices.
• Coordinates and manages brokerage RFP processes and deliverables to support revenue growth opportunities.
• Monitors tasks and deliverables, handles inquiries, and maintains project plans across multiple large internal and client-facing projects.

Responsibilities

• Collaborate with Client Services leadership to align efforts with SNS business objectives.
• Manage brokerage RFP processes and deliverables to drive revenue growth.
• Field inquiries from service teams and clients and keep project plans up to date.
• Foster carrier/vendor collaboration to ensure project success.

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Client Engagement Operations Manager (CEOM) primarily supports the Client Engagement organization by working with Client Services leadership and with internal business partners in managing, aligning, and improving efficiencies, ensuring consistency, and adherence to best practices that meet and exceed SNS business objectives/goals. The CEOM coordinates and manages brokerage RFP processes/deliverables in support of revenue growth opportunities. The CEOM is responsible for monitoring all tasks and deliverables, fielding distribution and service team inquiries and maintaining project plans. Responsibility and accountability of this role requires managing various large internal and client-facing projects including ensuring strong carrier/vendor collaboration.