Client Engagement & Care Coordination Specialist

Infinite Recovery, LLC; Austin (TX); Hybrid; USD 45,000 - 58,000; Full time

Job summary

Paycom - ATS in Austin seeks a Client Services Specialist to support client engagement, coordinate non-clinical services, and ensure continuity of care through clear communication and documentation. You will collaborate with Clinical, Medical, Admissions, and Operations teams to align services with policy and regulatory standards.

The role emphasizes timely client check-ins, accurate EMR and Salesforce updates, and coordination with Revenue Cycle on client responsibility documents while

Qualifications

• Ability to read, analyze, and interpret common documents.
• Ability to respond to inquiries from customers.
• Ability to communicate effectively through email.

Responsibilities

• Serve as a consistent point of contact for clients and families.
• Conduct regular client check-ins to support engagement and progress.
• Escalate clinical, safety, or behavioral concerns to licensed staff.
• Maintain accurate documentation in EMR and Salesforce systems.
• Coordinate with Revenue Cycle and Billing teams on financial documentation.
• Collaborate with Admissions, Clinical, and Operations to ensure continuity of care.
• Participate in quality assurance audits and compliance reviews.
• Identify workflow gaps and suggest improvements.

Skills

Problem Solving

Customer Service

Communications

Teamwork

Ethics

Judgement

Tools

Salesforce

Microsoft Office

Job description

Paycom - ATS in Austin seeks a Client Services Specialist to support client engagement, coordinate non-clinical services, and ensure continuity of care through clear communication and documentation. You will collaborate with Clinical, Medical, Admissions, and Operations teams to align services with policy and regulatory standards.

The role emphasizes timely client check-ins, accurate EMR and Salesforce updates, and coordination with Revenue Cycle on client responsibility documents while