Client-Driven Relationship Banker

Gulf Coast Bank & Trust Co.; Gulfport (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Gulf Coast Bank & Trust Co. seeks a Certified Relationship Banker I to serve as the first point of contact for clients entering the branch, assess needs, and present banking products.

You will open consumer and business accounts, provide information, answer calls, and greet visitors while delivering excellent service. You will identify cross-sell opportunities, maintain regulatory compliance, assist with loans as needed, and support branch operations, including opening/closing duties, with some

Qualifications

• High school diploma or equivalent.
• Strong desire and ability to educate and connect customers to technology.
• Excellent written and oral communication, customer service, and interpersonal skills.
• Ability to tailor features and benefits of products/services to clients with differing needs.
• Computer skills and ability to operate office equipment (fax, copier, calculator).
• Professional, confident, thorough and organized with strong follow-up skills.

Responsibilities

• Sells products and services offered by Gulf Coast Bank to current and new clientele.
• Opens new consumer and business accounts, provides information about various types of services and products offered, answers phones, and greets visitors.
• Provides clients with account information, handles maintenance requests, and monitors client accounts for non-branch officers.
• Resolves client problems through direct personal action or referral to proper staff member.
• Identifies and maximizes cross selling opportunities through client profiling and engages with team members and other business partners to make referrals.
• Adheres to security measures and ensures all regulatory requirements are met (i.e. CIP, BSA).
• Handles client requests involving the Bank’s Legal department.
• Orders checks, operates a teller terminal, and assists with balancing the vault and cash verification when needed.
• Cross trains and supports other positions as needed.
• May be assigned to opening and closing the branch and other operational tasks.
• May assist with loan processing and servicing.
• Performs other duties and special projects as needed by Branch Manager or Operations Officer.
• Works branch hours, including some evenings and weekends.
• Maintain CRB skills and knowledge as demonstrated by passing the annual CRB exam.

Skills

Communication

Customer service

Interpersonal skills

Educating customers on technology

Attention to detail

Education

High school diploma or equivalent

Tools

Teller terminal

Job description

Gulf Coast Bank & Trust Co. seeks a Certified Relationship Banker I to serve as the first point of contact for clients entering the branch, assess needs, and present banking products.

You will open consumer and business accounts, provide information, answer calls, and greet visitors while delivering excellent service. You will identify cross-sell opportunities, maintain regulatory compliance, assist with loans as needed, and support branch operations, including opening/closing duties, with some