Frontline Relationship Banker: Growth & Service

Gulf Coast Bank and Trust Company; Gulfport (MS); On-site; USD 34,000 - 42,000; Full time

Job summary

Gulf Coast Bank & Trust Company seeks a Certified Relationship Banker I to be the first line of client contact in the branch, assess needs, and promote products and services. You will help grow relationships, handle inquiries, and address complaints while maintaining high service standards.

You will open accounts, answer questions, process requests, and refer complex issues to specialists. Strong communication, tech comfort, and teamwork are essential in a busy banking environment.

Qualifications

• High school diploma or equivalent.
• Strong ability to educate and connect customers to technology.
• Excellent written and oral communication, customer service, and interpersonal skills.
• Ability to tailor features and benefits of products/services to clients with differing needs.
• Computer skills and ability to operate office equipment (fax, copier, calculator).
• Professional, confident, thorough and organized with strong follow-up skills.

Responsibilities

• Sells products and services offered by Gulf Coast Bank to current and new clientele.
• Opens new consumer and business accounts, provides information about services, answers phones, and greets visitors.
• Provides clients with account information, handles maintenance requests, and monitors client accounts for non-branch officers.
• Resolves client problems through direct action or referral to proper staff.
• Identifies and maximizes cross-selling opportunities through client profiling and referrals.
• Adheres to security measures and ensures regulatory requirements are met (CIP, BSA).
• Handles client requests involving the Bank’s Legal department.
• Orders checks, operates a teller terminal, and assists with balancing the vault and cash verification.
• Cross trains and supports other positions as needed; may be assigned to opening/closing the branch.
• May assist with loan processing and servicing; performs other duties as needed.

Skills

Communication

Customer service

Interpersonal skills

Tech education

Computer skills

Follow-up skills

Education

High school diploma

Job description

Gulf Coast Bank & Trust Company seeks a Certified Relationship Banker I to be the first line of client contact in the branch, assess needs, and promote products and services. You will help grow relationships, handle inquiries, and address complaints while maintaining high service standards.

You will open accounts, answer questions, process requests, and refer complex issues to specialists. Strong communication, tech comfort, and teamwork are essential in a busy banking environment.