Client-Driven Installation Coordinator

Dean Cabinetry; Manchester (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Dean Cabinetry is seeking an Installation Coordinator to manage delivery and installation of cabinetry, interfacing with clients and a range of internal and external stakeholders to guarantee 100% satisfaction.

The role emphasizes scheduling, coordination of materials and labor, proactive communication across email, phone, and text, and driving process improvements to support on-time, on-budget project delivery.

Qualifications

• Humble, smart, curious, and coachable
• Hungry, punctual, dependable, and consistent
• Strong attention to detail and process discipline
• Able to align quality first requirements with scheduled output goals
• Comfortable leading, training, and holding cross-functional teams accountable
• Able to follow, enforce, and improve defined processes and standard work
• Clear communicator with clients, team members in production, ordering, and other related departments, and installers

Responsibilities

• Provide best in class client service and satisfaction
• Confidently guide clients to move their project smoothly through the process
• Communicate proactively, efficiently, and in a highly effective and responsive manner across email, phone, and text
• Process punch lists, track orders, quote change orders, process payments
• Schedule delivery, installation, punch list, and service call visits with clients, contractors, and internally across functions
• Coordinating timelines, labor, and resources to complete projects
• Manage multiple projects, schedules, problems, deadlines, priorities, and key stakeholders’ interests simultaneously
• Communicate delivery risks, delays, or damage immediately to appropriate internal groups
• Identify and document damage, shortages, or discrepancies
• Ensure issues are addressed quickly
• Enter issues on error tracker for Root Cause and Corrective Action so that they do not repeat
• Provide feedback to relevant team members to improve internal workflows
• Identify inefficiencies in all related processes and work with team members to solve
• Support standard work, 5S, and Lean improvements
• Provide feedback to Management re: space, staffing, and other needs for success

Job description

Dean Cabinetry is seeking an Installation Coordinator to manage delivery and installation of cabinetry, interfacing with clients and a range of internal and external stakeholders to guarantee 100% satisfaction.

The role emphasizes scheduling, coordination of materials and labor, proactive communication across email, phone, and text, and driving process improvements to support on-time, on-budget project delivery.