Service Coordinator - Installation & Warehouse

PeopleSpace - A Best In Class Haworth Partner; Cypress (CA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid vacation

401(k)

Job summary

PeopleSpace - A Best In Class Haworth Partner is seeking a Service Coordinator to serve as the key liaison between dealers, warehouses, and installation crews, ensuring clear communication and seamless coordination throughout the installation process.

The role involves scheduling, preparing electronic job folders, processing warehouse paperwork, and coordinating pre-installation details to ensure accurate labor costs and timely delivery, with a focus on customer satisfaction and issue resolution.

Qualifications

• Detail-oriented and results-driven.
• Skilled at managing end-to-end installation lifecycles while coordinating with dealers, warehouses, and installation crews.
• Experienced in managing project documentation, minimizing delays, and supporting high levels of customer satisfaction.

Responsibilities

• Coordinate daily installation schedules and activities.
• Create and manage electronic job folders from start to finish.
• Prepare warehouse paperwork, including pull lists and receivers.
• Cross-check service requests against job package information.
• Send pre-installation messages to confirm locations, start times, and labor costs.
• Review labor purchase orders and labor quotes for accuracy.
• Collaborate with the team to identify missing items before installation and resolve issues.
• Send daily post-installation reports.
• Send punch list notifications to the QA team and product return forms to the dealer for disposition.

Job description

Job Description

The Service Coordinator serves as the key liaison between dealers, warehouses, and installation crews, ensuring clear communication and seamless coordination throughout the installation process.

Responsibilities

• Coordinate daily installation schedules and activities.


• Create and manage electronic job folders from start to finish.


• Prepare warehouse paperwork, including pull lists and receivers.


• Cross-check service requests against job package information.


• Send pre-installation messages to confirm locations, start times, and labor costs.


• Review labor purchase orders and labor quotes for accuracy.


• Collaborate with the team to identify missing items before installation and resolve issues.


• Send daily post-installation reports.


• Send punch list notifications to the QA team and product return forms to the dealer for disposition.

Qualifications

Detail-oriented and results-driven, with strong knowledge of contract furniture processes.

Skilled at managing end-to-end installation lifecycles while coordinating effectively with dealers, warehouses, and installation crews.

Experienced in managing project documentation, minimizing delays, and supporting high levels of customer satisfaction.

Compensation And Benefits

Non-exempt - Hourly position

• Competitive benefits package, including health, dental, and life insurance, paid vacation, and a 401(k) option.