Installation Coordinator

Dean Cabinetry; Manchester (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Dean Cabinetry is seeking an Installation Coordinator to manage delivery and installation of cabinetry, interfacing with clients and a range of internal and external stakeholders to guarantee 100% satisfaction.

The role emphasizes scheduling, coordination of materials and labor, proactive communication across email, phone, and text, and driving process improvements to support on-time, on-budget project delivery.

Qualifications

• Humble, smart, curious, and coachable
• Hungry, punctual, dependable, and consistent
• Strong attention to detail and process discipline
• Able to align quality first requirements with scheduled output goals
• Comfortable leading, training, and holding cross-functional teams accountable
• Able to follow, enforce, and improve defined processes and standard work
• Clear communicator with clients, team members in production, ordering, and other related departments, and installers

Responsibilities

• Provide best in class client service and satisfaction
• Confidently guide clients to move their project smoothly through the process
• Communicate proactively, efficiently, and in a highly effective and responsive manner across email, phone, and text
• Process punch lists, track orders, quote change orders, process payments
• Schedule delivery, installation, punch list, and service call visits with clients, contractors, and internally across functions
• Coordinating timelines, labor, and resources to complete projects
• Manage multiple projects, schedules, problems, deadlines, priorities, and key stakeholders’ interests simultaneously
• Communicate delivery risks, delays, or damage immediately to appropriate internal groups
• Identify and document damage, shortages, or discrepancies
• Ensure issues are addressed quickly
• Enter issues on error tracker for Root Cause and Corrective Action so that they do not repeat
• Provide feedback to relevant team members to improve internal workflows
• Identify inefficiencies in all related processes and work with team members to solve
• Support standard work, 5S, and Lean improvements
• Provide feedback to Management re: space, staffing, and other needs for success

Job description

The Installation Coordinator is a customer interactive service position. They are responsible for the coordination of all resources related to Dean Cabinetry delivery and installation. They interface with an array of stakeholders, both internal and external, and ensure 100% client satisfaction with their completed cabinetry. This means that all material, personnel and service is provided to the client on time, at the right quality level and agreed cost.

Job Specifications

• Humble, smart, curious, and coachable
• Hungry, punctual, dependable, and consistent
• Strong attention to detail and process discipline
• Able to align quality first requirements with scheduled output goals
• Comfortable leading, training, and holding cross-functional teams accountable
• Able to follow, enforce, and improve defined processes and standard work
• Clear communicator with clients, team members in production, ordering, and other related departments, and installers

Core Responsibilities

• Provide best in class client service and satisfaction
• Confidently guide clients to move their project smoothly through the process
• Communicate proactively, efficiently, and in a highly effective and responsive manner across email, phone, and text
• Process punch lists, track orders, quote change orders, process payments
• Scheduling & Coordination:
• Schedule delivery, installation, punch list, and service call visits with clients, contractors, and internally across functions
• Coordinating timelines, labor, and resources to complete projects
• Manage multiple projects, schedules, problems, deadlines, priorities, and key stakeholders’ interests simultaneously
• Communicate delivery risks, delays, or damage immediately to appropriate internal groups
• Identify and document damage, shortages, or discrepancies
• Ensure issues are addressed quickly
• Enter issues on error tracker for Root Cause and Corrective Action so that they do not repeat
• Provide feedback to relevant team members to improve internal workflows
• Identify inefficiencies in all related processes and work with team members to solve
• Support standard work, 5S, and Lean improvements
• Provide feedback to Management re: space, staffing, and other needs for success