Client-Driven Banker | Build Relationships & Tech Solutions

JPMorgan Chase; Garden Grove (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase in Garden Grove, CA, is seeking an Associate Banker to deliver welcoming, attentive service and drive client satisfaction. You will greet clients, open accounts, and educate customers on Chase digital tools while building trusted relationships across the branch team.

The role emphasizes customer service excellence, rapid product knowledge acquisition, and compliance with banking policies in a dynamic, inclusive environment.

Qualifications

• High school diploma or GED required.
• English and Vietnamese fluency required.
• Customer service experience or comparable experience.
• Ability to learn products and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Provide account servicing and maintenance; open new accounts in compliance with policies.
• Educate clients on day-to-day banking; promote Chase Mobile App, Chase.com, and ATMs for banking needs.
• Build relationships through active listening and collaborative teamwork to achieve financial goals.
• Perform branch operations, including cash handling and ATM-related duties, per bank procedures.

Skills

Client service

Relationship building

Effective communication

Empathy

Teamwork

Product knowledge

English-Vietnamese bilingual

Education

High School Diploma

Tools

Chase Mobile App

Chase.com

ATMs

Job description

JPMorgan Chase in Garden Grove, CA, is seeking an Associate Banker to deliver welcoming, attentive service and drive client satisfaction. You will greet clients, open accounts, and educate customers on Chase digital tools while building trusted relationships across the branch team.

The role emphasizes customer service excellence, rapid product knowledge acquisition, and compliance with banking policies in a dynamic, inclusive environment.