Client Success Specialist

ATG; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

ATG Data Solutions is seeking a Client Success Specialist to bridge clients, designers, and developers across multiple engagements. You will lead client communications, coordinate delivery, and guide teams toward high-quality outcomes in a fast-paced environment.

This role emphasizes relationship-building, strategic thinking, and the ability to navigate ambiguity while ensuring projects meet client goals and timelines.

Qualifications

• 3–5 years of project management, agency, and/or relevant experience.
• Experience managing software development projects and coordinating work across designers, developers, and stakeholders.
• Excellent written and verbal communication.
• Strong ability to track, document, and report on project status.
• Confident running meetings, leading discussions, and demoing progress.
• Comfortable managing multiple workstreams simultaneously.
• Organized, proactive, and calm under pressure.
• Strong judgment around resourcing and prioritization.
• Ability to sense when a client need is Phase 1 vs. future phase.
• Natural relationship-builder who helps clients succeed.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Run client calls, planning sessions, and product update demos.
• Build trust through clarity, follow-through, and thoughtful guidance.
• Communicate with clients through email, virtual meetings, and in person as required.
• Identify opportunities to add value, expand scope, or shape future phases.
• Coordinate work across design, development, and strategy teams.
• Manage timelines, budgets, and priorities across multiple active projects.
• Remove blockers by asking the right questions and bringing in the right people.
• Ensure work stays aligned with client goals, not just task completion.
• Translate client needs into clear, actionable direction for designers and developers.

Tools

Jira

Azure DevOps

Asana

Monday.com

ClickUp

Wrike

Microsoft Planner

Smartsheet

Job description

NOW HIRING for our next GeT Aboard Class!

Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience – an energizing in-person summit at our North Little Rock corporate headquarters where you’ll meet the team, dive into our culture, and gain the tools to thrive. Attendance is required – but we think you’ll agree it feels more like a launch party than training.

Additional Information

Hiring Process: An on-site interview at either our North Little Rock, AR or our Phoenix, AZ office location is a required step in the hiring process for all ATG opportunities.

About Us

ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge.

Job Summary

Location: Offices in North Little Rock, AR, and Phoenix, AZ. Open to remote in AR, LA, TX, OK, MO, TN, GA, and FL.

The Client Success Specialist is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people.

You are not a traditional project manager, and you are not a salesperson. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction.

What You’ll Do

Client Leadership & Relationship Management

• Serve as the primary point of contact for assigned clients
• Run client calls, planning sessions, and product update demos
• Build trust through clarity, follow-through, and thoughtful guidance
• Communicate with Clients through email, virtual meetings, and in person (if required)
• Identify opportunities to add value, expand scope, or shape future phases of work

Delivery & Coordination

• Coordinate work across design, development, and strategy teams
• Manage timelines, budgets, and priorities across multiple active projects
• Remove blockers by asking the right questions and bringing in the right people at the right time
• Ensure work stays aligned with client goals, not just task completion

Design & Technology Guidance

• Use your working background in design and software development to translate client needs into clear, actionable direction for designers and developers.
• Provide high-level guidance on design and technology decisions (without needing to be hands-on)
• Ensure solutions remain practical, scalable, and aligned with project constraints

Team Leadership & Mentorship

• Motivate and support developers to hit deadlines and maintain quality
• Mentor team members on client communication and relationship awareness
• Help teams understand the why behind the work, not just the tasks

Required Qualifications

• 3–5 years of project management, agency, and/or relevant experience.
• Experience managing software development projects and coordinating work across designers, developers, and stakeholders.
• Excellent written and verbal communication.
• Strong ability to track, document, and report on project status.
• Confident running meetings, leading discussions, and demoing progress.
• Comfortable managing multiple workstreams simultaneously.
• Organized, proactive, and calm under pressure.
• Strong judgment around resourcing, knowing when to shift people and when stability matters more.
• Ability to sense when a client need is “Phase 1” vs. something better positioned for a future phase.
• Natural relationship-builder who enjoys helping clients succeed.
• Ability to motivate without micromanaging.
• Empathy for both clients and technical teams.
• Comfort operating in ambiguity and helping others find clarity.
• Working knowledge of the Software Development Lifecycle (SDLC).
• Experience gathering, documenting, and managing project requirements.
• Experience using project and delivery management tools such as Jira, Azure DevOps, Asana, Monday.com, ClickUp, Wrike, Microsoft Planner, Smartsheet, or similar platforms.

Preferred Qualifications

• Experience managing software development projects with a strong systems integration focus.
• Understanding of APIs, middleware, and system-to-system integrations.
• Familiarity with data schemas, data mapping, and data transformation concepts.
• Experience creating or working from Technical Requirements Documents (TRDs), Functional Requirements Documents (FRDs), and similar technical documentation.
• Daily use of Jira, Azure DevOps, or comparable SDLC management tools.
• PMP certification.
• Background working with custom software development teams, digital agencies, or technology consulting firms.
• Technical or design background that enables effective collaboration with developers and designers.

Who You Are

This role is ideal for someone who:

• Enjoys being at the center of complex work
• Think in outcomes, not just tasks
• Has worked closely with designers and developers
• Takes pride in making clients feel supported and teams feel empowered
• Has some technical and/or design skills / background

About ATG Data Solutions

We believe in building inspired professionals, thriving businesses, and healthy communities. We offer technology services that empower people and organizations to do their best work and make an impact that matters. If you like to develop software that helps people, we want to talk to you.

We’re not just looking for developers, we are looking for people who want to become great! We want people who are passionate about learning our client’s businesses and want to solve meaningful problems.

ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve.

This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation.

If you need accommodation during the application or interview process—or on the job—please contact Human Resources.

Applicants must be authorized to work in the U.S. without company sponsorship. We appreciate your interest in ATG!