Director of Client Delivery

Icorps Technologies, Inc.; Woburn (MA); On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

iCorps Technologies is seeking a hands-on Director of Client Delivery reporting to the CEO. The role guides administrative, consultative, and executive staff to optimize delivery and client relationships.

You will lead day-to-day operations, manage programs and services, and ensure referenceable outcomes for clients, with a focus on growth and technology advancement.

Qualifications

• BA-BS in Business or related experience.
• Proven track record leading people in a professional services environment.
• Hands-on work style with great communication skills while being a team player.

Responsibilities

• Oversee day-to-day client delivery activities.
• Accountable for performance of consulting programs, projects, support, helpdesk, and managed services.
• Proven track record of project management.
• Oversee the consultant dispatch team to align resources and exceed client expectations.
• Own strategic client relationships for growth and technology advancement.
• Ensure successful client engagements and delivery of services with referenceable outcomes.

Skills

Leadership

Project management

Communication

Team leadership

MSP experience

SMB experience

Education

BA/BS in Business

Tools

MSP software

Job description

iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services, andhands-on expertise to businesses. iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft Gold Partner and consistently make CRN's national list of top Tech Elite Solution Providers and Managed Services Providers. An industry pioneer, the iCorps team guides some of the fastest-growing organizations and collaborates with hundreds of clients to help transform their businesses - while delivering exceptional results. We pride ourselves in hiring only the best and the brightest. If you are a superstar go-getter with a proven track record of success and looking for a new challenge-give us a call!

Job Description:

This is a very hands on, visible and strategic role that will report directly to the CEO and work with all levels of administrative, consultative, and executive personnel of the company. The Director of Client Delivery must possess strong leadership skills with the ability to drive operational excellence while growing client relationships.

Specific responsibilities include:

Responsible for the day-to-day aspects of client delivery.

Accountable for the overall performance of our consulting programs, projects, support, helpdesk, network operations center and the delivery of managed services

Proven track record of project management

Oversee the consultant dispatch team with the ability to strategically manage and align resources to exceed client expectations

Ownership of strategic client relationships for their strategic growth and technological advancement

Ensure successful client engagements and delivery of services with reference-able outcomes

Additional responsibilities may be assigned from time to time

Required Skills/Experience:

BA-BS in Business or related experience

Proven track record leading people in a professional services environment

Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done

Required Skills/Experience:

• BA-BS in Business or related experience
• Proven track record leading people in a professional services environment
• Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done
• Must have previously worked for a Managed Service Provider and have experience with SMBs

We Offer:

Great compensation and benefits as well as the opportunity to join a strong and stable organization.

iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.