Director of Client Delivery

iCorps Technologies; Woburn (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

iCorps Technologies seeks a strategic Director of Client Delivery to drive operational excellence and strengthen client relationships. Reporting to the CEO, you will partner with executive and admin teams to ensure delivery success across consulting, managed services, and support.

You will lead a hands-on, collaborative team, oversee resource planning, and own client outcomes with measurable impact for SMBs and MSP clients in a fast-paced environment.

Qualifications

• BA/BS in Business or related field.
• Proven track record leading people in a professional services environment.
• Hands-on work style with strong communication and teamwork.
• Experience working for a Managed Service Provider and with SMBs.

Responsibilities

• Oversee day-to-day client delivery operations.
• Accountable for performance of consulting programs, projects, and managed services.
• Demonstrated project management track record.
• Lead the consultant dispatch team and align resources to exceed client expectations.
• Own strategic client relationships for growth and technology advancement.
• Ensure successful engagements and measurable outcomes.

Skills

Leadership

Project management

Communication

MSP experience

SMB experience

Hands-on

Education

BA/BS in Business or related field

Job description

iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, providing strategic leadership, innovative services, and hands‑on expertise to businesses. iCorps is ranked as one of the largest IT consulting companies in Massachusetts by the Boston Business Journal. We are a Microsoft Gold Partner and consistently make CRN’s national list of top Tech Elite Solution Providers and Managed Services Providers. An industry pioneer, the iCorps team guides some of the fastest‑growing organizations and collaborates with hundreds of clients to help transform their businesses – while delivering exceptional results. We pride ourselves in hiring only the best and the brightest.

Job Description

This is a very hands on, visible and strategic role that will report directly to the CEO and work with all levels of administrative, consultative, and executive personnel of the company. The Director of Client Delivery must possess strong leadership skills with the ability to drive operational excellence while growing client relationships.

Specific Responsibilities Include

• Responsible for the day-to-day aspects of client delivery.
• Accountable for the overall performance of our consulting programs, projects, support, helpdesk, network operations center and the delivery of managed services
• Proven track record of project management
• Oversee the consultant dispatch team with the ability to strategically manage and align resources to exceed client expectations
• Ownership of strategic client relationships for their strategic growth and technological advancement
• Ensure successful client engagements and delivery of services with reference‑able outcomes
• Additional responsibilities may be assigned from time to time

Required Skills/Experience

• BA-BS in Business or related experience
• Proven track record leading people in a professional services environment
• Hands‑on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done
• Must have previously worked for a Managed Service Provider and have experience with SMBs

We Offer

Great compensation and benefits as well as the opportunity to join a strong and stable organization.

iCorps Technologies is an Equal Opportunity (EEO) Employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.