Client Coordinator - Rockford

ADP, Inc.; Rockford (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. is seeking a client services coordinator to manage clients through their lifecycle, perform intake calls, and inform potential clients about services and fees.

You will maintain client and employee records, schedule on-call rotations, and ensure accuracy of care plans and monthly reports. Strong communication skills and attention to detail are essential, with Spanish as a plus.

Qualifications

• Bachelor's Degree or high school diploma with 2 years of proven experience in customer service in the medical field.
• Strong communication and problem solving.
• Fluent in English; Spanish is an advantage.

Responsibilities

• Be the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Handle phone inquiries, provide information on services/fees, and collect information for client care plans.
• Daily dashboard monitoring and follow-up with caregivers and clients.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical proficiency

English fluency

Spanish ability

Education

Bachelor's Degree

High school diploma or equivalent with 2 years experience in medical customer service

Tools

CRM software

Microsoft Office

Job description

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak Spanish is an advantage.

Education and Experience

• Bachelor's Degree or
• High school diploma or equivalent plus 2 years of proven experience in a customer service in the medical field

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.