Client Coordinator (32985)

ExamWorks, Inc.; United States; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401k

Job summary

ExamWorks is seeking a Client Coordinator for a 100% remote role (EST hours, M–F). The candidate must have paralegal experience and at least one year of clerical work. Responsibilities include data entry, client inquiries, document management, and coordination with QA and providers.

Qualified applicants will have strong computer skills (Word/Outlook/Excel), HIPAA familiarity, and the ability to work independently while maintaining confidentiality and accuracy in all tasks.

Qualifications

• High school diploma or equivalent required.
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred
• Paralegal experience.
• General computer, fax, copier, scanner, and telephone knowledge.
• Proficiency in Word, Outlook, Excel, and Internet.

Responsibilities

• Handle inquiries from clients or representatives about status, questions, or information requests.
• Enter client or claimant information in systems and retrieve data.
• Maintain daily contact with QA regarding workflow and report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify client information and document guidelines in the system.
• Work independently and with team to ensure timely case handling.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and QA issues.

Skills

Paralegal experience

40 WPM typing

Accuracy and thoroughness

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

Applicants must have paralegal experience in the state of Florida to be considered.

Already working as a Paralegal in the claims industry and looking for your next big opportunity? Join a fast-moving team where your expertise is valued, your contributions make an impact, and your career can continue to grow.

ExamWorks is looking for a Client Coordinator to join our team!

The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

The role is 100% remote, Monday to Friday 8:30am-5:00pm EST.

ESSENTIAL JOB FUNCTIONS

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

Education and/or Experience

• High school diploma or equivalent required.
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred
• Paralegal experience.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.