Client Coordinator - Chatham

SERENITY HOME HEALTH CARE; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Serenity Home Health Care is seeking a Client Coordinator in Chicago to manage clients throughout their lifecycle, perform intake calls, and provide information on services and fees. You will maintain client and employee records and coordinate care plans with caregivers.

The role emphasizes strong customer service, English fluency, and the ability to generate reports. Spanish language skills are a plus. This is a full-time clerical position based in Chicago, IL.

Qualifications

• Customer service and communication skills with attention to detail.
• Proficiency in computers and generating reports.
• Fluent in English; Spanish is a plus.
• Bachelor's degree; 2 years supervisory experience in home healthcare/medical setting.

Responsibilities

• Be the first point of contact for clients, partners, and care providers, delivering excellent customer service.
• Takes inquiries from potential clients, provides information on services and fees, and gathers relevant data for care planning.
• Monitor daily dashboard and coordinate with caregivers and clients.
• Share on-call responsibilities on a rotating schedule.
• Input care plans, ensure staffing, and review information with caregivers prior to start of care.
• Complete monthly client calls and document in the client file.
• Update care plans, upload monthly reports, and communicate changes to caregivers.
• Ensure best caregiver-client matches and compliance with care plans.
• Participate in staff training and meetings and perform clerical duties as needed.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Technical proficiency

English fluency

Spanish (advantage)

Education

Bachelor's Degree

Highschool/GED/Associate with 2 years supervisory experience in Home Healthcare/Medical setting

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Coordinator - Chatham

Full Time Clerical Chicago, IL, US

3 days ago Requisition ID: 1038

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other Spanish is an advantage.

Education and Experience

• Bachelor's Degree
• Highschool Degree, GED or Associate's degree with 2 years proven experience supervisory withina Home Healthcare or Medical setting

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.