Client Coordinator (32692)

IME RESOURCES LLC; Mount Laurel Township (NJ); On-site; USD 24,000 - 27,000; Full time

Job summary

ExamWorks LLC in Mount Laurel, NJ is seeking a Client Coordinator to join our team. The role handles client inquiries, processes outbound mail, manages document indexing, and assists with coordinating IMEs, including confirming attendance and distributing medical records.

This fast-paced position requires attention to detail and excellent customer service skills, with standard 8am–5pm EST hours and a Monday–Friday schedule in a retail-like environment.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent education/experience.
• Experience in a medical office or insurance industry preferred.
• Knowledge of HIPAA regulations and compliance standards.

Responsibilities

• Handle client inquiries and respond promptly regarding questions, status, or requests.
• Enter client or claimant information and retrieve data using systems and databases.
• Maintain daily contact with QA regarding workflow and report status.
• Coordinate with providers, update databases, and file/archive cases.
• Ensure data accuracy and adherence to client guidelines and rules.
• Work independently and with teammates to resolve issues and return cases timely.
• Perform clerical duties such as typing, filing, emailing, and proofreading.

Skills

Customer service

Data entry

Communication

Attention to detail

Organizational skills

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

Job DetailsJob Location: Mount Laurel, NJ 08054Position Type: Full TimeSalary Range: $17.50 - $19.50 HourlyTravel Percentage: NoneWe're looking for a Client Coordinator to join our team!

The Client Coordinator is responsible for handling client inquiries, processing outbound mail, managing document indexing, and assisting with coordinating Independent Medical Examinations (IMEs), including confirming attendance and distributing medical records. This is a fast-paced position requiring strong attention to detail and excellent customer service skills.

Role Highlights:

• Full-time position: Monday-Friday, 8am to 5pm EST
• Competitive pay: $17.50-$19.50 per hour
• Location: 523 Fellowship Road, Suite 275/280 Mt.Laurel, NJ 08054

Duties & Responsibilities include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

QualificationsEducation and/or Experience

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans