Client Coordinator

Cosmetic Skin & Laser Center; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401k with company match

2 weeks paid time off

Bonus eligibility

Job summary

Center for Aesthetics and Plastic Surgery|RegenCen in Grand Rapids, MI is seeking a Client Coordinator to be the welcoming first contact for patients, guiding them through check-in and check-out, supporting scheduling, and answering questions to create a seamless, inviting experience.

The ideal candidate communicates clearly, provides friendly service, and excels at multitasking in a fast-paced medical office.

Qualifications

• Customer service, hospitality, or medical office experience.
• Strong computer and scheduling system skills.
• Positive, proactive approach and a desire to learn.
• Prior medspa or medical office experience is a plus, but not required.

Responsibilities

• Welcome every patient with professionalism and genuine connection.
• Manage check-in, scheduling, and check-out with efficiency and accuracy.
• Support patients with clear communication and helpful guidance.
• Process payments and explain service options when needed.
• Maintain a polished, organized office environment.
• Flag any operational or building concerns to leadership.

Skills

Customer service

Communication

Hospitality

Organizational skills

People skills

Team-player

Tools

Scheduling software

Job description

Join a team that’s changing the way people age, feel, and live.

At Center for Aesthetics and Plastic Surgery|RegenCen, we believe medicine should do more than treat problems—it should help people thrive. For 25 years, we’ve been pioneering aesthetics and regenerative medicine across Michigan and Florida. Our culture is supportive, uplifting, and rooted in helping people feel strong, confident, and empowered at every stage of life.

We’re expanding our administrative team in Grand Rapids, MI and are looking for a Client Coordinator who brings warmth, professionalism, and great energy to our patients and team. This role is ideal for someone polished, friendly, organized, and excited to make a meaningful impact every day.

The Role: Client Coordinator

As the first impression for every patient, you create the tone for the entire visit. You’ll guide patients through check-in and check-out, support their scheduling needs, answer questions, and help make their experience seamless, welcoming, and memorable.

What We’re Looking For

• A warm, approachable presence with strong people skills
• Excellent communication—both in person and by phone
• Experience in a client-facing role (hospitality, wellness, healthcare, aesthetics, luxury retail, etc.)
• Great multitasking and organizational abilities
• Reliability, professionalism, and a team-oriented mindset
• Someone who loves building relationships and making people feel cared for

What You’ll Do

• Welcome every patient with professionalism and genuine connection
• Manage check-in, scheduling, and check-out with efficiency and accuracy
• Support patients with clear communication and helpful guidance
• Process payments and explain service options when needed
• Maintain a polished, organized office environment
• Assist with office coordination and administrative tasks
• Flag any operational or building concerns to leadership

Qualifications

• Customer service, sales, hospitality, or medical office experience
• Strong computer and scheduling system skills
• A positive, proactive approach and desire to learn
• Prior medspa or medical office experience is a plus, but not required

Why Join Us?

• Be part of a 25-year-old company making a real impact on patient's lives
• Work in a supportive, collaborative, growth-minded culture
• Learn from top clinical and operational teams in aesthetics and longevity medicine
• Help shape an elevated patient experience in a fast-growing, innovative field
• Opportunities to grow within locations across Michigan and Florida
• Generous compensation and benefit package;
  • Starting compensation of$18-$22/hour + bonus eligibility
  • Medical/Health/Vision Insurance
  • 401k with company match
  • 2 weeks paid time off
  • Exclusive team access to our full portfolio of advanced clinical treatments and medical-grade products at preferred pricing