Client Concierge Representative

Hunter Super Techs - TurnPoint; Phoenix (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid holidays

Vacation time

Sick time

Job summary

Hunter Super Techs - TurnPoint in Phoenix area is seeking a friendly, outgoing Office Professional to join our fast-paced team as a Client Service Specialist. You will handle scheduling, lead management, and customer communications, coordinating with service professionals and keeping projects on track.

The ideal candidate has 3+ years in an office setting, excellent phone skills, and strong organization. This on-site role at Scottsdale Air Park offers $16–$18/hour, paid holidays, vacation and

Qualifications

• 3+ years of experience in an office setting.
• Excellent phone and communication skills.
• Able to work Monday - Friday within Scottsdale Air Park area.

Responsibilities

• Schedule and lead management; coordinate client communications.
• Guide customers through projects and manage expectations.
• Deliver an amazing customer experience and high satisfaction.
• Ensure timely, efficient completion of tasks and responses.

Skills

Customer communication

Phone skills

Organization

Self-starter

Team player

Problem solving

Tools

Microsoft Office

Job description

Our very busy Team is looking for the right person!If you are an outgoing, friendly office professional andwant to work in a fast-paced office environment, keep reading.Our Client Service Specialists are responsible for -Scheduling and Lead Management– you will be responsible forcustomer communications while organizing work and managing schedules for ourService ProfessionalsManaging Expectations with Customers – You’ll guidecustomers through their projects and manage their expectations.Create Life-Long Customers – You will follow the Mr.Handyman Way and consistently deliver a great experience that wows everycustomerPerformance in the role -Quality of Work – Our value comes from meeting and exceedingour customers expectations at every touch pointCustomer Satisfaction – You will be responsible fordelivering an amazing customer experience and ensuring a high level of customersatisfaction.Efficiency – Doing the job well and doing the job in atimely manner are critical to success in this role.You are -Comfortable and pleasant on the phoneAble to help solve our customers problemsExcited to understand, believe in, and abide by the Mr.Handyman valuesA team player who is capable of working independentlyExcellent in customer communicationHighly organized and a self-starterProficient with Microsoft Office.Not required but a plus if you have experience with ServiceTitan Customer Management Program.Job RequirementsThese are the minimum requirements to be considered for thisposition.Live within commuting distance of our office in ScottsdaleAir Park.Have professional communication and phone skillsHave 3+ years of experience in an office settingAvailable Monday - FridayBenefits & PayThe pay range for this position is $16.00 to $18.00 and isdependent on your experience.Paid holidaysVacation timeSick timeIf you meet the requirements for the position, our systemwill schedule you for an interview immediately.You areapplying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPVLLC or any of its affiliates. If hired, the franchise owner will be your onlyemployer. Franchise owners are independent business owners who are solelyresponsible for their own wage and benefit programs that can vary amongfranchise owners. This job description is meant to describe the general natureand level of work being performed.