Client Representative / Dispatcher

Mr. Handyman; Knoxville (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid Holidays (6)

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment!

Job summary

Mr. Handyman is seeking a friendly and outgoing Office Professional in Knoxville, TN. The role requires managing customer interactions, scheduling, and ensuring a great customer experience. Ideal candidates will have 2+ years of office experience and strong communication skills. The position offers a pay range of $18 - $20/hr, along with benefits such as paid holidays and health plans. Join our team to contribute to excellent service and a positive work environment.

Qualifications

• 2+ years of experience in an office setting.
• Ability to communicate effectively with customers.
• Highly organized and detail-oriented.

Responsibilities

• Manage customer communications and schedules.
• Ensure customer expectations are met.
• Deliver a great customer experience consistently.

Skills

Professional communication and phone skills

Organizational skills

Problem solving

Multi-tasking

Self-driven and motivated

Tools

Microsoft Office

Excel

ServiceTitan

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Your Responsibilities as an Office Professional

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

To be successful and effective in your role, you must:

• Live within the area
• Have professional communication and phone skills
• Have 2+ years of experience in an office setting
• Have computer experience with Office and Excel
• Be highly organized and detail oriented
• Be able to multi-task and problem solve
• Be self driven and motivated
• (ServiceTitan experience is a plus)

Benefits & Pay

The pay range for this position is dependent on your experience and ranges from $18 - $20/hr.

Additional Benefits

• Paid Holidays (6)
• Health Plans
• Dental/Vision Plans
• Mon-Fri work week
• Great work environment!

This job description is meant to describe the general nature and level of work being performed.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.