Customer Service Representative

Hunter Super Techs - TurnPoint; Mesa (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Flexible hours

Paid holidays and vacations

Growth opportunities

Job summary

Mr. Handyman is seeking a friendly and outgoing Office Professional to join our fast-paced office environment in Mesa, AZ. You will support service professionals with scheduling, handle inbound/outbound communications, and help deliver an outstanding customer experience.

Ideal candidates are highly organized, detail-oriented, with strong customer communication and proficiency in Office and Excel. 2+ years in an office setting, background check required; franchise ownership means you’ll work for

Qualifications

• 2+ years of experience in an office setting.
• Must have strong professional communication and phone skills.
• Live within the area.
• Ability to solve problems easily.

Responsibilities

• Lead management and scheduling — inbound and outbound customer communications while organizing work and schedules for our Service Professionals.
• Make recommendations and manage expectations with customers.
• Create life-long customers by delivering a great experience that wow's every customer.
• Follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Skills

Customer communication

Organization

Office software

Problem solving

Self-motivation

Tools

Excel

Office Suite

Job description

Are you ready to join a great team that provides excellent service and value to ourcustomers and our team members? At Mr. Handyman we’re growing our team so wecan continue to be one of the most well-respected home repair and maintenancecompanies in the country. We’re looking for a friendly and outgoing officeprofessional for our fast-paced office environment.When you join the Mr. Handyman team, you get so much more than a job… you get acareer you can be proud of, and the support of industry-leading software andbusiness systems.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handymanteam.Competitive pay $17 - $20 / hourAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life’s important eventsPaid Holidays and vacationsBonus opportunities availableYour Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with CustomersYou’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - arepeatable process that makes it easy to impress the customer every time.To Succeed in this RoleBe highly organized and detail orientedPossess excellent customer communication and independent work skillsDeliver solutionsBe a self-starterHave computer experience with Office and ExcelJob RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsShould you meet the requirements for the position, our system will schedule you for aninterview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. HandymanSPV LLC or any of its affiliates. If hired, the franchise owner will be youronly employer. Franchise owners are independent business owners who are solelyresponsible for their own wage and benefit programs that can vary amongfranchise owners. This job description is meant to describe the general natureand level of work being performed.