Dispatcher / Inside Sales

Hunter Super Techs - TurnPoint; Knoxville (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid Holidays (6)

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment

Job summary

Mr. Handyman in Knoxville is seeking an Office Professional to manage inbound/outbound customer communications and scheduling for our Service Professionals. You will guide customers through projects, manage expectations, and deliver a great experience to build lasting relationships.

Ideal candidates will have 2+ years in an office setting, strong communication skills, and proficiency with Office and Excel. ServiceTitan experience is a plus in a fast-paced, Friday-friendly environment.

Qualifications

• 2+ years of experience in an office setting.
• Professional communication and phone skills.
• Experience with Office and Excel.
• Highly organized and detail oriented.
• Able to multi-task and problem solve.
• ServiceTitan experience is a plus.

Responsibilities

• Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for Service Professionals.
• Make recommendations and manage expectations with customers – guide them through projects and assist with expectations.
• Create life-long customers – deliver a great experience following the Mr. Handyman Way.
• Follow a repeatable process to impress customers every time.

Skills

Professional communication

Phone skills

Multi-tasking

Problem solving

Organization

Tools

Office Suite (Word, Excel)

ServiceTitan experience (plus)

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.Your Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.To Succeed in this RoleTo be successful and effective in your role, you must:Live within the areaHave professional communication and phone skillsHave 2+ years of experience in an office settingHave computer experience with Office and ExcelBe highly organized and detail orientedBe able to multi-task and problem solveBe self driven and motivated(ServiceTitan experience is a plus)Benefits & PayThe pay range for this position is dependent on your experience and ranges from $18 - $20/hr.Additional Benefits:Paid Holidays (6)Health PlansDental/Vision PlansMon-Fri work weekGreat work environment!Still with us? Great!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.