Customer Service Representative

Hunter Super Techs - TurnPoint; Tempe (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Paid holidays and vacations

Flexible hours

Bonus opportunities

Job summary

Mr. Handyman is seeking an Office Professional to join our fast-paced Tempe, AZ office. You will manage inbound and outbound customer communications and organize work for our Service Professionals, providing timely scheduling and problem resolution.

You should be highly organized with excellent communication skills, be comfortable working independently, and have 2+ years of office experience. We offer competitive pay, advancement opportunities, and flexible hours in a supportive environment.

Qualifications

• 2+ years of experience in an office setting.
• Live within the area.
• Professional communication and phone skills.
• Background check may be required.
• Highly organized and detail oriented.

Responsibilities

• Lead management and scheduling – inbound/outbound customer communications while organizing work and scheduling for Service Professionals.
• Make recommendations and manage expectations with customers during projects.
• Create life-long customers by delivering a best-in-class experience following the Mr. Handyman Way.
• Work with a team in a busy, fast-paced office environment and be self-driven.

Skills

Customer communication

Organization

Independent work

Problem solving

Phone skills

Tools

Office Suite

Excel

Job description

Are you ready to join a great team that provides excellent service and value to ourcustomers and our team members? At Mr. Handyman we’re growing our team so wecan continue to be one of the most well-respected home repair and maintenancecompanies in the country. We’re looking for a friendly and outgoing officeprofessional for our fast-paced office environment.When you join the Mr. Handyman team, you get so much more than a job… you get acareer you can be proud of, and the support of industry-leading software andbusiness systems.Why You’ll Want to Join Our TeamHere are just a few of the benefits you’ll receive when joining the Mr. Handymanteam.Competitive pay $17 - $20 / hourAdvancement and growth opportunitiesWork with a team of Service and Office Professionals that deliver an amazing customer experience every dayThe pride that comes with applying your skills in a challenging and varied work environmentThe opportunity to wow customers with a best-in-class customer experience and solutionsFlexibility with hours so you can take care of life’s important eventsPaid Holidays and vacationsBonus opportunities availableYour Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with CustomersYou’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - arepeatable process that makes it easy to impress the customer every time.To Succeed in this RoleBe highly organized and detail orientedPossess excellent customer communication and independent work skillsDeliver solutionsBe a self-starterHave computer experience with Office and ExcelJob RequirementsThese are the minimum requirements to be considered for this position.Live within the areaHave 2+ years of experience in an office settingSolving problems must come easily to youComplete a background checkProfessional communication and phone skillsShould you meet the requirements for the position, our system will schedule you for aninterview immediately.You are applying to work for a franchise owner of Mr. Handyman, not Mr. HandymanSPV LLC or any of its affiliates. If hired, the franchise owner will be youronly employer. Franchise owners are independent business owners who are solelyresponsible for their own wage and benefit programs that can vary amongfranchise owners. This job description is meant to describe the general natureand level of work being performed.