Client Representative / Dispatcher

Hunter Super Techs - TurnPoint; Knoxville (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid Holidays (6)

Health Plans

Dental/Vision Plans

Great work environment!

Job summary

Hunter Super Techs - TurnPoint in Knoxville, TN is seeking a friendly office professional to manage scheduling and customer communications. In this role, you will ensure exceptional service by organizing work for our Service Professionals and guiding customers through their projects.

To succeed, you should have 2+ years of experience in an office setting, great organizational skills, and be detail-oriented. The position offers a pay range of $18-$20/hr, along with additional benefits such as health plans and paid holidays.

Qualifications

• 2+ years of experience in an office setting.
• Highly organized and detail oriented.
• Ability to multi-task and be self-driven.

Responsibilities

• Manage customer communications and scheduling for Service Professionals.
• Guide customers through their projects and manage expectations.
• Deliver excellent customer experiences.

Skills

Professional communication and phone skills

Organizational skills

Problem-solving skills

Experience with Office and Excel

Experience with ServiceTitan

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.Your Responsibilities as an Office ProfessionalLead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service ProfessionalsMaking Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.To Succeed in this RoleTo be successful and effective in your role, you must:Live within the areaHave professional communication and phone skillsHave 2+ years of experience in an office settingHave computer experience with Office and ExcelBe highly organized and detail orientedBe able to multi-task and problem solveBe self driven and motivated(ServiceTitan experience is a plus)Benefits & PayThe pay range for this position is dependent on your experience and ranges from $18 - $20/hr.Additional Benefits:Paid Holidays (6)Health PlansDental/Vision PlansMon-Fri work weekGreat work environment!Still with us? Great!Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.