Customer Service Representative

Mr. Handyman (New); Millersville (TN); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid Vacation

Paid Sick Leave

Paid Holidays

Health Insurance Plan

401K plan with company match

Job summary

Mr. Handyman (New) is seeking a friendly, outgoing Office Professional for a fast-paced environment. You will handle lead management, scheduling, and customer communications to ensure exceptional service.

The role emphasizes problem solving, organization, and proactive customer care. Benefits include paid vacation, sick leave, holidays, health insurance, and a 401K with company match. The position pays $17 per hour plus bonus, with opportunities for advancement and growth within a supportive

Qualifications

• Live within the area.
• 2+ years of experience in an office setting.
• Solving problems must come easily to you.
• Complete a background check.
• Professional communication and phone skills.
• Service Titan experience a plus (not required)

Responsibilities

• Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Making Recommendations and Managing Expectations with Customers – guide them through projects and manage expectations.
• Create Life-Long Customers – deliver a great experience that wows every customer using the Mr. Handyman Way.

Skills

Highly organized

Detail-oriented

Excellent customer communication

Independent work skills

Self-starter

Tools

Microsoft Office

Excel

Job description

We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day

Benefits & Pay

The pay for this position is $17 per hour, plus bonus.

• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Health Insurance Plan
• 401K plan with company match

Your Responsibilities as an Office Professional

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

• Be highly organized and detail-oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills
• Service Titan experience a plus (not required)

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.