Client Concierge: Part-Time

It’s A Secret Med Spa; Plano (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

It’s A Secret Med Spa in Plano, TX is seeking a friendly Client Concierge to warmly greet clients, answer calls, and educate them about our services. You will be the first impression and help keep the front desk running smoothly.

You’ll assist providers with scheduling, maintain a clean, professional environment, manage the POS system, and ensure HIPAA confidentiality while delivering outstanding service. Flexibility to work weekends and a team-oriented attitude are essential.

Qualifications

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while attending to clients and being flexible to business needs
• Ability to work as part of a team and take initiative
• Energetic, friendly personality with a genuine desire to provide outstanding service
• Maintain patient confidentiality per HIPAA and company policy
• Maintain integrity with strong ethics
• Sound judgment, problem solving and decision-making skills
• Sit or stand for long periods
• Reach above shoulder height, crawl, kneel, push/pull 50 lbs
• Working knowledge of Microsoft applications
• Bilingual preferred
• Other duties as assigned

Responsibilities

• Warmly greet clients in person and over the phone while educating them about our services
• Manage front desk duties: check in/out, answer calls, greet clients, oversee inventory, stock supplies
• Maintain a clean and professional environment throughout the facility
• Assist providers and managers with scheduling and maintaining appointment books
• Comply with company policies to ensure streamlined processes
• Ensure POS system is updated with client and employee information

Skills

Customer service

Communication skills

Multitasking

Teamwork

HIPAA compliance

Microsoft Office

Bilingual

Tools

Microsoft Office

Job description

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned