Client Concierge: Part Time

Secret Med Spa; Plano (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental

Vision

Employer paid short-term disability

Employer paid long-term disability

Employee discounts

401k

Tuition reimbursement

Referral bonus

Descripción de la vacante

Its A Secret Med Spa in Plano, TX is seeking a friendly Client Concierge to warmly greet clients, manage front desk duties, and educate them about services. You’ll assist providers, handle scheduling, and ensure a smooth, welcoming experience in a fast-paced medical spa.

We value enthusiastic, polished team players with excellent communication and HIPAA awareness, ready to work weekends and maintain confidentiality while supporting daily operations.

Formación

• 1 year of customer service experience.
• Flexible schedule, weekends.
• Med spa/medical office experience preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multitask while remaining client-focused.
• Team player with initiative.
• Maintain patient confidentiality per HIPAA.
• Maintain integrity with strong ethics.
• Sit or stand for long periods; lift up to 50 lbs.

Responsabilidades

• Greet clients in person and by phone, educate on services.
• Handle front desk duties: check-in/out, answer calls, greet clients, manage inventory, keep supplies stocked and welcoming.
• Maintain a clean, professional environment throughout the facility.
• Assist providers and managers with scheduling and updating appointment books.
• Comply with company policies to ensure streamlined processes.
• Ensure POS system is accurate with appointments and employee information.

Conocimientos

Customer service

Communication skills

Etiquette

Multitasking

Teamwork

Positive attitude

HIPAA privacy

Integrity

Problem solving

Physical stamina

Herramientas

POS system

Microsoft Office

Descripción del empleo

Its A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That's where you come in. Join the exciting culture at Its A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You're going to love it here!

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications