Client Concierge: Part-Time

It’s A Secret Med Spa; Prosper (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

It’s A Secret Med Spa in Prosper, TX is seeking a Client Concierge to warmly greet clients, manage front desk duties, handle scheduling, and maintain a clean, welcoming spa environment. The role supports providers and managers and requires excellent communication and a team-oriented attitude.

Candidates should have at least 1 year of customer service experience, weekend availability, and a preference for prior med spa or medical office experience.

Qualifications

• 1 year of customer service experience.
• Weekend availability required.
• Experience in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multitask while attending to clients and business needs.
• Team player and initiative.
• Maintain patient confidentiality per HIPAA and company policy.
• Strong integrity and ethical standards.
• Must be able to sit or stand for long periods.

Responsibilities

• Greet clients in person and over the phone.
• Handle front desk duties: check-in/out, greet clients, answer calls.
• Oversee inventory and ensure supplies are stocked.
• Assist providers and managers with scheduling and appointment books.
• Maintain a clean, professional facility environment.
• Manage POS system and client/employee information accurately.

Skills

Customer service

Weekend availability

Communication skills

HIPAA compliance

Team player

Problem solving

Multitasking

Integrity

Microsoft Office

Bilingual preferred

Tools

Microsoft Office

Job description

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends required
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned