Client Concierge: Part Time

It; Plano (TX); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary + commission

PTO

Health insurance

Dental

Vision

Employer paid short-term and long-term

401k

Tuition reimbursement

Referral bonus program

Job summary

Its A Secret Med Spa is seeking a Client Concierge to warmly greet clients, manage front desk tasks, and support scheduling in a fast-paced medical spa environment. The role requires a professional demeanor, strong communication, and attention to HIPAA safeguards.

You will assist providers, maintain a welcoming facility, and ensure accurate POS and client records while contributing to a positive guest experience across our nationwide locations.

Qualifications

• 1 year of customer service experience.
• Flexible schedule with weekends.
• Med spa or medical office experience preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multi-task while attending to clients.
• Team player with initiative.
• Energetic, friendly personality with strong service orientation.
• Maintain patient/client confidentiality per HIPAA and company policy.
• Maintain a high level of integrity and sound judgment.

Responsibilities

• Warmly greet clients in person and over the phone, providing basic knowledge about services.
• Manage front desk duties: check-in/out, answer calls, greet clients, oversee inventory, stock supplies.
• Maintain a clean and professional environment throughout the facility.
• Assist providers and managers with scheduling and appointment books.
• Ensure compliance with company policies to streamline location processes.
• Manage POS system accurately with client and employee information.

Skills

Customer service

Communication

HIPAA compliance

Multitasking

Teamwork

Professional demeanor

Microsoft Office

Scheduling

Tools

POS system

Microsoft Office

Job description

Its A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That's where you come in. Join the exciting culture at Its A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You're going to love it here!

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications