Client Concierge: Part Time

ias-careers; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Disability insurance

Employee discounts

401k

Tuition reimbursement

Referral bonus program

Job summary

It’s A Secret Med Spa is seeking a friendly Client Concierge to warmly greet clients, answer phones, and educate them on available services. You will manage front desk duties, oversee inventory, and help keep our clinic organized while upholding privacy standards.

Responsibilities include scheduling, maintaining appointment books, assisting providers, and ensuring a smooth, compliant workflow. The role requires a positive attitude and teamwork in a fast-paced aesthetics environment.

Qualifications

• 1 year of customer service experience.
• Flexible schedule with weekend availability.
• Experience in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to communicate with proper etiquette.
• Ability to multitask while attending clients and business needs.
• Team-oriented and proactive attitude.
• Maintain patient confidentiality per HIPAA and policy.
• Operate with integrity and sound judgment.
• Able to sit or stand for long periods and lift up to 50 lbs.
• Proficient in Microsoft applications.

Responsibilities

• Greet clients in person and over the phone and provide service information.
• Manage front desk tasks: check-in/out, answer calls, greet clients, and inventory checks.
• Maintain a clean, professional facility environment.
• Assist providers and managers with scheduling and appointment books.
• Ensure policies are followed for smooth operations.
• Accurately manage the POS system and client/employee records.

Skills

Customer service

Communication

Team player

Multitasking

HIPAA compliance

Professionalism

Microsoft Office

Confidentiality

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include: Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, And Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned