Client Concierge

ias-careers; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

401k

Paid time off (PTO)

Tuition reimbursement

Referral bonus

Job summary

It’s A Secret Med Spa in Texas seeks a friendly Client Concierge to warmly greet clients, answer phones, educate them about our services, and support providers.

You will handle front desk duties, schedule appointments, manage the POS system, maintain inventory, ensure HIPAA confidentiality, and keep the space clean and professional. Flexible weekend schedule and strong teamwork are required.

Qualifications

• 1 year of customer service experience.
• Flexible schedule with weekend availability.
• Experience in a med spa or medical office preferred.
• Excellent written and verbal communication.
• Ability to maintain HIPAA confidentiality.
• Strong attention to detail and professionalism.
• Ability to work as part of a team.

Responsibilities

• Warmly greet clients in person and over the phone.
• Manage front desk duties: check-in/out, calls, and greetings.
• Maintain a clean, professional facility.
• Assist providers and managers with scheduling.
• Ensure accurate POS entry for appointments and client data.
• Comply with company policies and HIPAA procedures.
• Oversee inventory counts and supply stocking.

Skills

Customer service

Strong communication

Teamwork

Initiative

Multitasking

HIPAA awareness

Bilingual preference

Tools

Microsoft Office

Job description

It’s A Secret Med Spa is an elite medical spa with locations nationwide that empowers people by elevating their natural beauty through high-performance injectables, lasers, and aesthetics. To fulfill our mission of making people feel unstoppable in their everyday lives, we want passionate, positive, and polished individuals to join us. That’s where you come in. Join the exciting culture at It’s A Secret Med Spa and become a part of our big, fabulous family while taking your skills to the next level. You’re going to love it here!

Benefits include:

Competitive base salary + commission, PTO, multiple health insurance plans, dental, vision, employer paid short-term and long-term disability, employee discounts, 401k, tuition reimbursement, and referral bonus program.

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned