Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Sprague (WV); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. This in-person role handles client check-in, scheduling, and supports daily office operations alongside tax professionals.

You'll greet clients, manage intake, and help match clients with the appropriate tax professional while maintaining a professional, confidential environment during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. This in-person role handles client check-in, scheduling, and supports daily office operations alongside tax professionals.

You'll greet clients, manage intake, and help match clients with the appropriate tax professional while maintaining a professional, confidential environment during tax season.